Frequently Asked Questions
What products does Sheer Mobility offer?
Sheer Mobility offers a wide range of mobility products and assistive devices, including wheelchairs, hospital beds, walking aids, shower chairs, commodes, and more.
Are your products available for purchase online?
Yes, you can conveniently shop for our products on our website and have them delivered to your location.
Do you offer delivery services?
Yes, we provide delivery services across South Africa. Delivery charges may apply based on your location and/or products purchased.
What payment methods do you accept?
You have the option to buy online using credit cards, EFT, or opt for installment payments through PayFlex.
What are your shipping costs?
Shipping costs depends on the items purchased, the rate will be displayed at checkout. Shipping rates start from R200-00 across South-Africa.
How do I make a purchase on your website?
Simply browse our products, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Will you restock items?
Yes, we will certainly. Please contact us for more information.
What if I don’t receive my product?
Please contact us to enquire on your delivery status.
Is there assistance for choosing the right size or model?
Yes, our knowledgeable staff is ready to guide you through the selection process, ensuring you find the product that best suits your needs.
How do I know which wheelchair is right for me?
Our expert team can help you choose the appropriate wheelchair based on your needs. Feel free to reach out to us for personalised assistance.
Are there options for bathroom safety products?
Absolutely, we offer a variety of bathroom aids, including shower chairs, commodes, raised toilet seats, and more, to ensure safety and convenience.
Can I rent hospital beds or other equipment?
Currently, we focus on the sale of equipment only. Please check our product listings for available items.
I need to exchange or return my item, what do I do?
Please contact us with your order number and the reason for return/exchange.
Do you offer warranties on your products?
Yes, we provide warranties on many of our products.
How can I get in touch with customer support?
You can reach our customer support team through the contact details provided on our website, including phone and email.